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Legal and Privacy

1. Introduction and General Terms


AURA is committed to protecting you and your organisation's personal information when you are using AURA services. We want our services to be safe and enjoyable environments for our audience. This Privacy Policy relates to our use of any personal information you provide to us through the AURA.org.uk websites.

In order to provide you with the full range of AURA services, we are sometimes required to collect information about you.
 
This privacy policy explains the following:
  • what information the AURA may collect about you;
  • how AURA will use information we collect about you;
  • when AURA may use your details to contact you;
  • whether AURA will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the AURA website and how you can reject these cookies.

As set out above, AURA is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
 
 

2. What information will AURA collect about me?


When you sign up to participate in or receive a service from any AURA.org.uk website, such as newsletters, competitions, live chats, message boards or register with the single universal online registration system used across different parts of the AURA.org.uk called "Single Sign-On", we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or date of birth. Different webpages may ask for different personal information. By entering your details in the fields requested, you enable AURA and its service providers to provide you with the services you select.
 
AURA also uses cookies (see paragraph 13 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.
 
 

3. How will AURA use the information they collect about me?


AURA will use your personal information for a number of purposes including the following:
  • for "service administration purposes", which means that AURA may contact you for reasons related to the service you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
  • to contact you about a submission you have made to the websites, including any content you provide
  • to personalise the way AURA content is presented to you
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on AURA.org.uk. e.g. to provide you with the most user-friendly navigation experience.
 
Where AURA proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
 
 

4. When will AURA contact me?


AURA may contact you:
  • in relation to the functioning of any service you have signed up for in order to ensure that the AURA can deliver the services to you;
  • where you have opted to receive further correspondence;
  • in relation to any contribution you have made to AURA.org.uk, e.g. on the AURA message boards;
  • to invite you to participate in surveys about AURA services (participation is always voluntary); and
  • for marketing purposes where you have specifically agreed to this (see paragraph 5 below)
Local pages will give you detailed information about how AURA will contact you in relation to specific services.
 
 

5. Will I be contacted for marketing purposes?


AURA won't contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.
 
 

6. Will AURA share my personal information with anyone else?


We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 7 below. Generally, we will only use your information within AURA. However, sometimes AURA uses third parties to process your information. AURA will require these third parties to comply strictly with its instructions and the AURA will require that they do not use your personal information for their own business purposes.
 
 

7. Offensive or inappropriate content on the AURA website


If you post or send offensive, inappropriate or objectionable content anywhere on or to AURA.org.uk, or otherwise engage in any disruptive behaviour on AURA.org.uk, AURA may use your personal information to stop such behaviour.
 
Where AURA reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), the AURA may use your personal information to inform relevant third parties such as your employer, or law enforcement agencies about the content and your behaviour.
 
 

8. What if I am a user aged 16 or under?


AURA’s services are aimed at the Clientside Insight / Research community and as such we do not anticipate website users aged 16 or under. AURA will not knowingly accept any information provided by users aged 16 or under.
 
 

9. How long will AURA keep my personal information?


We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant subscription you hold with AURA. In the case that you wish to cancel your registration as an AURA.org.uk member, once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted by the AURA Administrator.
 
Where you contribute to AURA.org.uk the AURA will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
 
 

10. Can I find out what personal information AURA holds about me?


Under the Data Protection Act you have the right to request a copy of the personal information AURA holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.
 
Please address requests and questions about this or any other question about this Privacy Policy to the AURA Administrator, admin(at)aura.org.uk.
 
 

11. What if I am accessing AURA website outside the UK?


www.AURA.org.uk is published in the UK by AURA. However all personal information submitted by you to the site goes directly to AURA and will be processed in accordance with this Privacy Policy (and any local terms that apply on websites) unless terms on sites specify otherwise.
 
 

12. Changes to AURA's Privacy Policy


This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any AURA.org.uk website. The date of the most recent revisions will appear on this page.
 
 

13. Cookies Policy -Information AURA collects from you


a. What is a cookie?
 
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
 
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the AURA.org.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
 
During the course of any visit to AURA.org.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
 
b. How does AURA use cookies?
 
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits.
 
 

14. Contacting AURA about this Privacy Policy


If you have any questions or comments about this Privacy Policy please contact; 
 
AURA Administrator 
 
Last updated 28 December 2007
 
Company name: AURA Insight
Number: 03175954 
Registered office: 15 Whitehall London SW1A 2DD