This session sees the return of AURA favourite Dan Young from SHED Consulting. Along with Mel Hughes he'll be sharing how they worked together to help Futures Housing Group develop its Board reports to reflect its new corporate plan.
Through collaborating, rationalising and prioritising, a new systems-thinking, holistic approach to reporting was developed, telling stories from customers’ perspectives and giving “a clear golden thread running through from the strategic objectives to how the organisation reports its performance.
1. Systems-thinking unlocked the story-telling power of existing data
2. Stakeholders were brought in on a journey, helping them focus only on what’s strategically relevant
3. How they worked with Futures’ CEO to drive this change of direction
4. This new reporting has set the tone for all Research & Insight Team outputs