Knowledge

Category: SECTOR Financial Services
Members only

Insight in Action: How one email and 15 words reduced customer calls by 10%

Nicola Stevens, Close Bros
13 Sep 2023
Members only

Convincing a Boardroom of Accountants to invest in Brand Marketing

Skipton Building Society entry for Insight Impact Award 2023, with Trinity McQueen
28 Jun 2023
Members only

Addressing the Needs of Vulnerable Customers

With Covea Insurance. Deck and playback available
12 Apr 2023
Members only

In for a penny: The ‘internationalists’ and how insights are changing focus at HSBC

HSBC. NB Playback not available.
19 Oct 2022
Members only

5 Secrets of a Successful Community

Coventry Building Society
20 Sep 2022
Members only

How Lowell Engages with Customers in Problem Debt

Lowell Group
20 Sep 2022
Members only

Championing Modern Britain

Lloyds Banking Group, Insight Impact Award Finalist 2022
14 Jul 2022
Members only

The semiotics of funeral care

The Co-Op with Sign Salad, Insight Impact Award finalist 2022
14 Jul 2022
Members only

Workplace ISA

Legal & General, Insight Impact Award Finalist 2022
14 Jul 2022
Members only

Fit for purpose: providing consumer meaning to a corporate vision

Santander with Red Blue, presented at Quirks London
4 May 2022
Members only

The Evolution of NatWest Insight

The NatWest team's journey to a more agile way of working
6 Apr 2022
Members only

Behind Closed Doors: initiating a fundamental shift in the way NBS designs for families

MRS Financial Services Award, Nationwide Building Society and Lens Deck and playback available
20 Jan 2022
Members only

Talking Tax: How to win support for taxing wealth

Survation / Tax Justice
30 Sep 2021
Members only

COVID 19: Everything's Changed, Nothing's Changed

Predicting the future with synthesis. With HSBC and SHED Research
14 Apr 2021
Members only

Applying survey output to tag customers and increase insight

Strat7 Bonamy Finch for the Wisdom Council
26 Nov 2020
Members only

Understanding the Financial Impact of the Pandemic on UK Households

Blue Marble. Vivid stories and case studies reflecting on both the transient and permanent consumer needs arising from this crisis
22 Sep 2020
Members only

Helping Customers Thrive

AURA Insight Impact Award Finalist 2020, HSBC
10 Sep 2020
Members only

Long-term Care Research: Putting care seekers’ voices at the heart of business strategy

AURA Insight Awards Finalist 2020, Legal & General
10 Sep 2020
Members only

Building Behavioural Science capabilities for Barclays comms development

Barclays & The Behavioural Architects
26 Sep 2019
Members only

Co-designing the future of debt advice – flexing the qualitative muscle

2CV and The Money & Pensions Service
19 Sep 2019
Members only

A cultural immersion into payment technology

Vocalink (Barclaycard) and IPSOS MORI
19 Jan 2019
Members only

BE and its application in General Insurance and GI Research

Nick Southgate Planning & Research
27 Nov 2018
Members only

Shaping Solutions to Customer Engagement Challenges

Inspiration from behavioural insights The Behavioural Architects GIMRA
27 Nov 2018
Members only

The Fastest Needs Segmentation in the West (of Yorkshire)

Leeds Building Society Finalist AURA Impact Awards 2018 November 2018 seminar
1 Nov 2018
Members only

Unpacking loyalty

Decidedly (formerly Fresh Minds)
24 Sep 2018
Members only

Why are we making so little progress on generating loyalty?

ORC International GIMRA
24 Sep 2018
Members only

Achieve your research objectives through passive metering

Respondi GIMRA
1 Sep 2018
Members only

Tech Trends to Transform the Insight Industry

Freshminds GIMRA
1 Sep 2018
Members only

Assessing vfm in workplace pensions

Zurich & ORC January 2018 seminar
1 Jan 2018
Members only

Customer Feedback Platform

Watermelon & Barclays AURA Insight MRS Award 2017 January 2018 seminar
1 Jan 2018
Members only

The Future of Insurance

TDI & AXCO GIMRA
4 Dec 2017
Members only

InsureTech: Hype versus Impact

Oxbow Partners GIMRA
1 Dec 2017
Members only

What happens when InsureTech meets consumers

MetrixLab GIMRA
1 Dec 2017
Members only

Converting data into knowledge that drives improvements

Turquoise GIMRA
1 Oct 2017
Members only

The Three Faces of Julie

Money Advice Service, Jigsaw Research
1 Sep 2017
Members only

Creative ideas that help land insights

CSpace GIMRA Training
13 Jun 2017
Members only

Driving change within insurance

MASH GIMRA training
1 Jun 2017
Members only

Understanding SMEs

Charterhouse Research GIMRA
1 Mar 2017
Members only

Broker Networks Research

Oxbow GIMRA
1 Nov 2016
Members only

Qualitative research training

CSR GIMRA training
23 Jun 2016
Members only

General Insurance Purchase Journeys (Proposal)

Gfk Syndicated research proposal GIMRA
1 Mar 2016
Members only

Switching Behaviour: Should I Stay or Should I Go?

The Nursery GIMRA
1 Mar 2016
Members only

Which? and Insurance. The What, How & Why

Which?/Consumers Association GIMRA
1 Mar 2016
Members only

Innovation in car insurance

Freshminds GIMRA
1 Sep 2015
Members only

Business strategy for insight professionals

IMA GIMRA training
17 Jun 2015
Members only
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